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Name : Rosha Chitrakar

Location : Tahachal, Kathmandu

“The service of SmartPaani is quick and reliable, every 3 months I get a maintenance visit from a qualified technician. They clean the system and I don’t have to worry about the rest.”


“It has been eight years, but the system works fine and the water quality is great.” says Rosha Chitrakar, one of SmartPaani’s earliest clients. She has been using SmartPaani’s groundwater filtration system at her residence in Tahachal since 2012.

The government water supply at her residence was erratic, barely sufficient. Like many, in the community, she had to bank on tanker water suppliers. But the arrangement, apart from a recurring cost, had its own concern. The quality of tanker water seemed okay for the first few occasions, but most of the time water appeared oily and turbid. The thought of contaminated water flowing through the faucets of her kitchen made her caution and look for a better water management solution.

Ms. Chitrakar saw a Facebook post from a friend, Suman Shakya (Co-founder of SmartPaani) about well water treatment. She was not using her well water then. In a friendly banter she asked, Mr. Shakya, If SmartPaani could remove the iron from well water. Mr. Shakya then arranged a meeting for a site assessment where, she learned more about the filtration process and within a few days, she decided to work with Smartpaani instead of other filtration companies.

“It’s not only about the product. The people behind the product equally counts, if not more. The understanding and assurance received during the site assessment provided me the reassurance that I could work with their team for the long run, thus I choose SmartPaani.” Says Ms. Chitrakar.

Clear water is not the same as clean water. It’s difficult, sometimes impossible, to determine the quality of tanker water (filtered in a remote location). The ability to see the filtration process as opposed to consuming water from an unidentified source can be potentially harmful to our loved ones and pets. Therefore, Ms. Chitrakar trusts her filtration system at home better.

She explains, “The service of SmartPaani is quick and reliable, every 3 months I get a maintenance visit from a qualified technician. They clean the system and I don’t have to worry about the rest.”